FREQUENTLY ASKED QUESTIONS

Frequently asked questions

I signed up! When does my Mystery Mail Call (MMC) ship?


All MMC boxes ship together by the 22nd each month. You have until the 15th every month to reserve your box for the next month. If you need to make any changes including an address change or cancellation, please contact us by the 15th each month. *Please note, You can expect tracking around the 20th-22nd. Effective February 2020 onward.




What is my billing date?


Your billing date will be on the same numbered day of the month that you signed up . Example: Your first debit was March 10th, your billing date will always be the 10th, your next debit will happen April 10th.




How can I change my address?


At this time we accept address changes submitted by your new shipping address by contacting us through www.comictom101.com/address-change. We will need to know the email you signed up with and your new address. This must be done at least 1 business day prior to your shipping date to give us enough time to edit your shipping label.




What is your return policy?


We accept complete returns requested within 30 days of your shipping date, the shipping in this case will be covered by buyer. While the randomness of the Mail Call brings you an opportunity to receive unique finds, we understand some of the challenges this brings. We ask you to hold us accountable. If any Mail Call doesn't live up to your expectations, we welcome the opportunity to make it right. Don't hesitate to reach out; your feedback is appreciated and we will work to remedy any situation within our power. We try to do our best to make things right with you BEFORE implementing a return process. Because this is a mystery style subscription, it is a challenge to implement a hard and fast return policy other than what we offer, this is why we encourage you to reach out!




How do I cancel my subscription?


Option 1: To cancel your subscription. you may do so by logging into your Paypal or by contacting PayPal directly.. Option 2: You can go to THE CANCEL SUBMISSION FORM and fill out the form and Paypal will send you a confirmation email. If you want to change your address, please fill out THE ADDRESS CHANGE FORM and Paypal will send you a confirmation email. ***You must request any changes to address and cancellation requests by the 15th of the month prior to your shipment.




Will my Mystery Box price ever change?


We have made the decision to grandfather existing subscriptions at the price offered at the time of your first billing date. If we choose to increase the price for any reason it will not effect your billing. Once a subscription is cancelled, we will not be able to honor the previous pricing.




How does the bonus box work?


When you receive your box, your newsletter will have information regarding how to enter the monthly raffle for a bonus box. You will be entered into this raffle by sharing your box on Instagram using the tags provided in the newsletter. Please note your IG account will need to be public in order to qualify. Winners are announced on our Instagram @comictom101 and the box is shipped within 30 days of announcement.




Low Quantity Alerts


Every month, our boxes are limited to the number of current subscribers. So if you want to ensure your box with your ComicTom101 Exclusive, sign up early! When we are getting close to our cap for the month, we will notify you on our youtube channel. Each month starts a fresh count and we are adding subscribers every week! If you every have any questions, please contact us on the Contact Page.




International Customers


At this time we do not ship the Mystery Mail Call internationaly. US Only If you would like to use a third party, you can provide us the shipping address they assign you. Any shipping questions will have to go through your third party as we are not responsible for the final delivery. Some your third party options are

  • www.myus.com
  • www.shipito.com
  • www.planetexpress.com
  • www.usglobalmail.com




What comes in a Mystery Mail Call Box?


  • ComicTom101 EXCLUSIVE variant
  • 4-7 Comic books
  • Each month our stock pile refreshes
  • Key/Rare comics are randomly sorted in our Mail Calls
  • EXCLUSIVE art piece from a different artist every month
  • *Please note- Exclusive comics are subject to change/cancellation at any moment based on distributors/publishers availability.




Can I change my billing date?


Because your payment is processed through PayPal we don’t have any way as the vendor to directly change your billing date for you. As a last resort, If you wish to do so we can help you cancel and then you can sign back up on whatever new numbered day you wish through a special link we will provide to you. Please be aware that you must sign up before the monthly cut off of the 15th if you wish to stay on track for your MMC. We cannot guarantee your slot if the box sells out before you sign back up. (Grandfathered pricing will be honored) Use this Submission form at minimum 3 business days before your next charge.




How do I cancel the subscription myself?


PayPal > Settings > Payments > Automatic Payments > Show Active > Geek Street Comics > Cancel > Important: If you don’t cancel this way at least 1 day before the due date, your payment might still go through. Please be aware that you will still receive any boxes you have paid for but have not shipped yet unless you contact us to specify that you don’t wish to receive it. You must provide us with this information before the 15th of the scheduled shipment. As a reminder, all boxes ship between the 20th-22nd of the month they are for.
Please be aware that PayPal may change the way to access this change and if you have trouble finding it we recommend contacting them directly. You may also cancel with us through this submission form. Special note for those who signed up using the card only option: You will be unable to perform any changes to your address and payment methods if you don’t create a profile, for this reason we highly recommend that you sign up using a PayPal profile instead. You will be unable to login and cancel your profile so if you wish to cancel you must send us a form submission here.
***You must request any changes to address and cancellation requests by the 15th of the month prior to your shipment.




How do I change my payment method?


First you will need to add your new payment method to your PayPal profile, then you may follow these steps below to change it to your new method PayPal > Settings > Payments > Automatic Payments > Show Active > Geek Street Comics > Edit Payment Method (Paper and Pen Icon) Please be aware that PayPal may change the way to access this change and if you have trouble finding it we recommend contacting them directly. We have no way to change it for you, please do not contact us with your bank/card information. If you ultimately are unable to effect the change, we can always assist you in cancelling the profile and signing back up (We will honor our grandfathered pricing) We consider this a last resort and encourage you to change your payment method via PayPal the proper way. Special note for those who signed up using the card only option: You will be unable to perform any changes to your address and payment methods if you don’t create a profile, for this reason we highly recommend that you sign up using a PayPal profile instead. You will be unable to login and cancel your profile so if you wish to cancel you must send us a form submission here.




I signed up but I haven’t received my box yet:


All of the boxes charged from the 16th-15th ship by the following 22nd. This is because all of the boxes are from the same assembly. We encourage you to be aware of what box you are signing up for. If your PayPal charge is earlier in the sign up window (For example, people who signed up between the 16th-25th) you may be charged again before you have received your first box. For example: A box paid for June 16th would reserve a July box, July boxes ship by July 22nd. The box is automatically a monthly subscription so you would be charged July 16th to reserve your August box which would be shipping by August 22nd. You would have until August 15th to change your mind about the August box and cancel the box for the refund of the July 16th charge. If you wish to avoid this we recommend signing up later in the window of time (Please be aware boxes have sold out in the past, if you have FOMO, we recommend signing up sooner than later) Special note for those who sign up very late on the 15th: Your charge may go through on the 16th for your first charge. Please let us know if this occurs and we will apply your charge for the box that you wish. The future months should go through on the 15th moving forward. Please contact us if you suspect your box might have passed the cut-off. We have no way of knowing when this happens. We may still have a box reserved for you from the same assembly, it just may ship later. To avoid a late shipment please be proactive and reach out as soon as you think something may have gone wrong.




My charge didn’t go through!


We have your profile set to automatically deactivate when a payment doesn’t go though. We do this because we don’t want to cause unnecessary fees between you and PayPal or you and your Financial Institution. Oftentimes if you are unable to resolve a payment issue quickly the profile will automatically inactivate for good. We are unable to manually reactivate your profile but we can help you sign back up and keep your grandfathered pricing. If you wish to do so please contact us with this form. It is up to you to know when your charge goes through and to make sure that it goes through before the cut-off if you wish to guarantee your box. If your charge isn’t going through you need to log into or contact PayPal directly to find out why it isn’t working and update the payment information. Common culprits include card number change/expiration or insufficient funds. We don’t see what that information is because it is all processed through PayPal. Please do not contact us with your bank account or card number. Please contact us if you have payment trouble and still wish to receive a box. We have no way of knowing when this happens unless you tell us. We may still have a box reserved for you from the same assembly, it just may ship later. To avoid a late shipment please be proactive and reach out as soon as you think something may have gone wrong.

Special note for those who signed up using the card only option: You will be unable to perform any changes to your address and payment methods if you don’t create a profile, for this reason we highly recommend that you sign up using a PayPal profile instead. You will be unable to login and cancel your profile so if you wish to cancel you must send us a form submission here.





 
 
 
 
Screen Shot 2020-01-05 at 10.23.20 PM.pn
  • White Facebook Icon
  • White YouTube Icon
  • White Instagram Icon
  • White Snapchat Icon
  • White SoundCloud Icon
  • White Spotify Icon
  • White iTunes Icon
logo white.png

© Copywrite 2020, ComicTom101 & Geek Street Books. All Rights Reserved

By joining, you agree to our Terms of Service and Privacy Policy and may receive box updates, promotional discounts on boxes and sales on individual items. If you wish to change your address or cancel, please review our Cancellation & Address Change Policy

website designed by Nate Made It